Business phone systems have emerged as an essential part of all types of business organizations. Investment in a good business phone system is considered as one of the most important investments. Telephones have remained to be the most convenient and easiest methods for communication within institutions, connecting the entrepreneurs with their customers.

How To Select A Suitable Business Phone System Type For Your Business

A business phone can be selected depending on one’s requirement and other important factors. One of these factors is the requirement of extensions within the organization. The new business phone system should also be able to support and co-exist with the existing equipment, like headsets, voicemail, conferencing devices or messaging on-hold.

Major Phone System Types

In present, four major phone systems types are utilized within organizations, which are Private Branch Exchange (PBX) systems, KSU-less phones, key systems and Voice over IP (VoIP). For small business organization, KSU-less phones and key systems offer the best solutions. The main part of the KSU Phone system is KSU (Key System Unit), which controls the entire phone. Key phone type business can easily accommodate up to 40 extensions, which is why they are ideal for small-mid scale businesses. KSU-less phones system is ideal if the number of extensions is less than 10.Both of these are popular within home offices and are greatly used within them. If a business require more than 40 extensions, PBX systems can be the perfect choice for them. VoIP is the latest addition among these, and it has become quite popular in a short time. This phone system may provide you with a phone number and VoIP Phone service have become incredibly useful within both small and big organizations.

In order to purchase a business phone system, you must keep a few things in mind. These are listed below:

Know your users and needs in future

Animportant aspect while choosing a phone system is to know how many users your system will have. Each phone system is designed for a certain amount of users and has limits to its expansion range. Due to this, it is important to be aware of your current as well as future needs. If your business is an ever-expanding one or is constantly growing, you may want to spend a bit more on a better phone system.

You must ask yourself several questions before deciding on a phone system. Some of these are as follows:

  • How many extensions, users and phone lines you presently have?
  • How many extensions, user and phone lines will you need in the future?
  • Current no. of suppliers, customers and clients daily calls and their potential calls.


Money is the deciding factor regardless of the fact whether you are investing in a big or small business phone system. The amount of money you spend on phone system should be decided within a budget, and you must stick to it. Few things, which will be included in the budget are as follows:

  • Wired or wireless headsets
  • Handset expansions or upgrades for staff members whose job is to handle large volume of calls, like receptionists.
  • Wireless handsets for mobile staff members in locations like farms, mines and warehouses.
  • Cable costs an installation costs.

Moreover, if you are thinking of saving money, you can opt for a used system. A used system is usually prices at half the cost of the original new system. These systems have usually been refurbished or cleaned to make them look like new.