The adding value is an important tactic for emerging businesses to acquire and retain customers and even to position itself in the market. Here are some ways that you can create added value that can be easily implemented in your business plan.
Improve Your Customer Satisfaction
This means you need to be aware of what your customers want or think they can improve your business. First of all we must find out, either through a mailbox of complaints and suggestions or leaving the hand surveys with questions where they can tell you what improvements they would like you to do. Later it is important to take into account the views to create tangible improvements.
Expands its Product Offering
Seeks to integrate your offer products that complement your core business or similar products, but premium, although can be a little more expensive bring more value to your customers and business. Although not what all your customers want is always good to diversify a little.
Seeks to Address unsatisfied needs
Start and stop only help sell, it is a good philosophy for any business because a customer can make you buy only once a loyal customer who comes to you whenever you need a product or service like yours. This is to let you know your customers not only products, but also offer adequate solutions to their needs.
A good example of this, and that is part of adding value to your customers, is to implement the payment of household services in your business and selling refill cell, and you spend only sell products to fill a real need almost everyone has.
Take a sheet of white paper and start drawing the business process of your business. Begins with the first customer contact with your company is on the phone, it’s face, etc. Make a description of the details that must be met at each stage of the sales process and customer service. Identify the stages in which customer can feel lost, abandoned or just restless; those are your moments of truth. Think about how you can make the unforgettable shopping experience in your business.
In a nutshell, make the customer the center of your business and your first priority, always looking at options to add value and always offer an extra in both service and quality. Now, I hope that we agree: the value added is in the details. Use them in your business and begins to open those huge doors to more sales.